Refund & Returns Policy

To be eligible for a return, items must be:

• Returned within 30 days of the delivery date
• Unused and in their original, sealed packaging
• In the same condition as when you received them
• Accompanied by proof of purchase (order confirmation email)

For hygiene and safety reasons, the following items cannot be returned unless defective or damaged:

• Opened skincare products (serums, moisturizers, cleansers)
• Opened makeup products (foundations, lipsticks, palettes)
• Opened fragrances and perfumes
• Gift sets that have been opened or partially used
• Items marked as "Final Sale"

To start a return:

1. Email us at [email protected] with your order number and reason for return.
2. We will respond within 1–2 business days with return instructions and a return authorization number.
3. Pack the item securely in its original packaging and ship it to the address provided.
4. Once we receive and inspect the return, we will process your refund within 5 business days.

Note: Return shipping costs are the customer's responsibility unless the item is defective or we made an error with your order.

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5 business days. Please note:

• Credit card refunds may take an additional 3–10 business days to appear on your statement depending on your bank.
• Original shipping charges are non-refundable unless the return is due to our error.
• We reserve the right to refuse returns that do not meet our policy conditions.